Discover Unstructured processes

These are five possible ways to discover Unstructured Processes.


Regulatory and Compliance processes - People-intensive processes that are kicked off as a result of an external regulatory body and these processes tend to be ad-hoc & on-going change, but if not followed they necessitate some type of penalty , they entail the ability to be tracked and monitored. Some examples are Health, Safety and Environment processes (HSE).

Exceptions and Escalation processes - People-intensive processes resulting from the need to handle an exception to an existing structured process, or an escalation needed to solve an issue outside the scope of the normal systems. They tend to involve a wide variety of different individual, depending on the exact nature of the issue. For example, fraud escalation is kicked off by the normal fraud detection systems and requires that more human investigation be done to solve the problem. One interesting side effect of these unstructured processes is that they can be used “early warning systems” of changes in the organization and client environment.

Decision Implementation processes - Once decisions have been taken, they should kick off a set of processes to implement those decisions. How many times has your company made decisions that dissipate and never get implemented since there was no way to track and monitor the progress made? An example is the minutes of a board of directors meeting - the executable decisions kick off a set of unstructured processes to implement those decisions.

Audit processes - Internal audits of different organizational activities and adherence to guidelines where negotiation is involved before findings are published. Tracking and monitoring these negotiations can ensure that the audit process stays on track and on target. Once the findings are accepted and published, there is the need to track the processes that were kicked off to address the findings.

Complex Project Management processes - Managing a project is all about managing and coordinating the people involved. Gantt charts and project plans aren’t enough, since they don’t track the actual interactions between the people involved in the project. Once the work gets kicked off, there is the need to be able to track, control and coordinate the people processes involved in the actual execution of project.

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